Privacy Policy

This Privacy Policy explains how London Pet & Garden Centre – we collects, uses, and protects your personal information when you visit or make a purchase from londonpetandgarden.com. We are committed to respecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR).

1. Information We Collect

We collect personal information necessary to provide our services and process your orders, including:

  • Name, shipping and billing address, phone number, and email address.
  • Order details such as product preferences and purchase history.
  • Payment details (processed securely by third-party payment providers).
  • Technical data such as your IP address, browser type, and cookies for analytics and site performance.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders.
  • Communicate with you about your purchase, shipping updates, or support requests.
  • Improve our website, services, and customer experience.
  • Send marketing updates or promotions (only with your consent).

3. Payment Information

We do not store or have access to your full payment card information. All transactions are securely processed through verified payment gateways that comply with PCI-DSS security standards.

4. Cookies

Our website uses cookies to enhance your browsing experience and analyze traffic. You can disable cookies through your browser settings, but some website functions may not work properly without them.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Typically, order information is kept for accounting and legal compliance for up to 6 years.

6. Your Rights (UK GDPR)

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Request correction or deletion of your information.
  • Withdraw consent for marketing communications at any time.
  • Request data portability to another service provider.

To exercise these rights, please contact us at support@londonpetandgarden.com.

7. Third-Party Services

We may share limited personal data with trusted third-party service providers such as payment processors, shipping couriers, and analytics tools. These partners are contractually obligated to keep your information secure and use it only for service-related purposes.

8. Data Security

We take appropriate technical and organizational measures to safeguard your personal data, including SSL encryption, firewalls, and secure data storage. While no system is completely secure, we follow industry best practices to protect your information from unauthorized access or misuse.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect legal changes or improvements in our practices. Any updates will be posted on this page with a revised “last updated” date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

London Pet & Garden Centre
11 The Market Square, London N9 0TB
Email: support@londonpetandgarden.com
Phone: +44 208 803 9995

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