Shipping Policy

Thank you for shopping at London Pet & Garden Centre. We take great care in preparing and delivering your orders safely and on time. This Shipping Policy explains how we process, ship, and deliver products purchased through our website londonpetandgarden.com.

Where We Ship

We currently ship orders throughout the United Kingdom. For international shipping requests, please contact us directly at support@londonpetandgarden.com.

Processing Time

Orders are typically processed within 0–1 business days after payment confirmation. Orders placed on weekends or public holidays are processed on the next working day.

Delivery Time

Our standard delivery time within the UK is 3–5 business days after dispatch. Delivery times may vary depending on your location or courier delays beyond our control.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery address and order weight. Occasionally, we offer free shipping promotions for orders above a certain value — these will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking details and courier information. You can use this tracking link to monitor your delivery progress.

Damaged or Lost Packages

If your order arrives damaged, incomplete, or does not arrive within the expected time frame, please contact us immediately at support@londonpetandgarden.com. We will investigate and, if necessary, arrange a replacement or refund as soon as possible.

Delivery Areas

We deliver to all valid UK postal codes, including England, Scotland, Wales, and Northern Ireland. Some remote areas may require additional delivery time or incur extra charges.

Incorrect Address or Failed Delivery

Please ensure all delivery information is entered correctly at checkout. London Pet & Garden Centre is not responsible for packages delayed or lost due to incorrect or incomplete addresses provided by the customer. If a package is returned to us due to an incorrect address, we will contact you to arrange reshipment (additional shipping fees may apply).

Contact

If you have any questions or issues regarding your shipment, please contact us:

London Pet & Garden Centre
11 The Market Square, London N9 0TB
Email: support@londonpetandgarden.com
Phone: +44 208 803 9995

Opening Hours