Terms of Service

Welcome to London Pet & Garden Centre. These Terms of Service govern your use of our website londonpetandgarden.com and all related services. By accessing our website or placing an order, you agree to be bound by these terms. Please read them carefully before using our services.

1. Company Information

London Pet & Garden Centre
11 The Market Square, London N9 0TB
Email: support@londonpetandgarden.com
Phone: +44 208 803 9995

2. Use of Our Website

You agree to use our website for lawful purposes only. You must not attempt to interfere with the website’s functionality or security, nor use it to transmit harmful, fraudulent, or offensive material. You are responsible for ensuring that all information you provide during checkout is accurate and up-to-date.

3. Product Information

We take care to display product descriptions, images, and prices accurately. However, minor differences may occur due to lighting, screen display, or product updates. All products are subject to availability, and we reserve the right to limit or discontinue items at any time.

4. Pricing & Payments

All prices are listed in GBP (£) and include VAT where applicable. Payments are securely processed through verified third-party payment gateways. We do not store or have access to full credit or debit card details. In the event of a pricing or typographical error, we reserve the right to cancel or adjust any affected order after notifying the customer.

5. Orders & Shipping

After placing an order, you will receive an email confirmation with your order details. Orders are typically processed within 0–1 business days after payment confirmation and delivered within 3–5 business days across the UK. Shipping fees are displayed at checkout and depend on location and package weight. Please ensure your delivery address is correct — we are not responsible for delays or losses caused by incorrect information provided by customers.

6. Returns & Refunds

Customers have the right to return unused, unopened items within 14 days of delivery. To initiate a return, please contact us at support@londonpetandgarden.com with your order number. Refunds are issued to the original payment method within 5–7 business days after we receive and inspect the returned item. Full details are available on our Refund & Return Policy page.

7. Intellectual Property

All website content, including text, graphics, images, and logos, is the property of London Pet & Garden Centre or its licensors and is protected under UK copyright laws. You may not copy, reproduce, or distribute any content without prior written permission.

8. Third-Party Links

Our website may contain links to third-party websites for your convenience. These sites operate independently and are not controlled by us. We are not responsible for their content, policies, or practices.

9. Limitation of Liability

To the maximum extent permitted by law, London Pet & Garden Centre is not liable for any indirect, incidental, or consequential damages resulting from your use of our products or website. Our total liability for any claim shall not exceed the amount paid for the specific order or product in question.

10. Privacy & Data Protection

We respect your privacy and handle all personal information in accordance with our Privacy Policy and UK GDPR regulations. We only collect and use data necessary to fulfill your orders and improve our services.

11. Changes to Terms

We may update or revise these Terms of Service at any time to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a new “last updated” date. Your continued use of our website after any change constitutes your acceptance of the revised terms.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of UK courts.

13. Contact Us

For questions about these Terms of Service, please contact us: